Episode S02 E14: Assessing Patient Financial Experience, Quality of Care Amidst COVID-19

Evergreen issues with affordability and quality of care have become even more apparent in light of the coronavirus pandemic. Jason Wolf, president and chief executive officer of The Beryl Institute, shares how the pandemic has shaped patient experience, both financially and clinically, and how healthcare organizations can build on industry successes in patient experience.

Thanks to our sponsor:

The digital patient experience is becoming more critical to your organization’s success. Change Healthcare can help you provide the digital self-serve solutions that help you acquire new patients, collect more revenue, and deliver a touchless patient intake experience for the safety of your patients and team members. For more information, call 1-866-817-3813 today and ask how Change Healthcare’s digital patient experience solutions can help you meet the demands of price transparency and consumerism.

Episode S02 E13: Improving Population Health By Collecting, Sharing SDOH Data

Brian Dixon, director of public health informatics at Regenstrief Institute, Inc. and Indiana University Richard M. Fairbanks School of Public Health at IUPUI, details how sharing social determinants of health data can help improve population health. Specifically, he shares about Regenstrief Institute's Indiana Network for Population Health and how it expanded on previous efforts to share patients' clinical data in order to include social determinants of health information.

Episode S02 E12: Creating More Personal Patient Experience, Engagement Using An AI Chatbot

Nicole Caputo, senior director of experience and innovation at UCHealth, and Matt Andazola, project manager for experience and innovation at UCHealth, describe Livi, their artificial intelligence chatbot. They cover factors that motivated the development of their virtual assistant, the chatbot's capabilities in improving patient engagement and patient experience, as well as recommendations for organizations seeking to do the same.

Episode S02 E11: Tracking the Evolution of Digital Therapeutics, Its Benefits and Challenges

Digital therapeutics is both new and old. It is new in that it is a novel form of care delivery with the capacity to solve problems in healthcare, but it is also old in that its building blocks are technologies that many practices already use. Megan Coder, executive director of Digital Therapeutics Alliance, walks through what digital therapeutics is, the challenges it faces in reimbursement and regulations, and its future in our rapidly changing healthcare environment.